Short answer
System integration means connecting different programs so that data flows between them automatically: an order from the online store reaches the warehouse and accounting, a customer from a website form reaches the CRM. Integration eliminates retyping, duplicated data and errors.
Why integration is needed
A modern company uses many tools — accounting, CRM, online store, bank, e-mail, warehouse. If they aren’t connected, someone retypes data from one place to another. That’s slow and expensive, and it leads to errors.
Types of integration
- API integration — systems communicate directly and in real time. See what is an API.
- Scheduled import and export — files on a schedule, when there’s no API.
- Webhook — one system notifies the other about an event.
- Integration platforms — Zapier, Make, n8n for simple connections.
Our integration experience
- The accounting system Horizon.
- State registers: VTUA, Lursoft, LAD (Valtek).
- Printing, delivery, payment and e-mail services (SelfNamed).
- Payment services in several countries with different taxes and currencies (Aerodium).
Integration audit
If you already have many integrations that “somehow work”, it’s worth doing an audit: what is connected to what, where data is duplicated, what happens when errors occur. It helps you plan what to simplify.